Privacy Policy

1. Who this policy covers

This Privacy Policy applies to Forge AMK ("Forge AMK," "we," "us") and describes how we handle information belonging to (a) the home service businesses we build AI voice receptionists for ("Clients"), and (b) the callers who speak with a Client's AI voice agent ("Callers"). By using our service or website, you agree to the practices described here.

2. Information we collect

Depending on how you interact with us, we may collect:

• Client business information — business name, address, phone number, email, and account/CRM details provided during onboarding.
• Call data — audio, transcripts, and AI-generated summaries of calls handled by the voice agent, including the Caller's phone number and any details volunteered during the call (e.g. name, service request, appointment details).
• Contact details for notifications — the phone number(s) and email address(es) a Client designates to receive call summaries, text alerts, and appointment notifications.
• Website usage data — basic technical data (IP address, browser type, pages visited) collected automatically when you visit forgeamk.com.

3. How we use this information

We use the information above strictly to operate and improve the service Clients have signed up for:

• Answering, qualifying, and summarizing inbound calls on a Client's behalf.
• Sending call summaries and appointment notifications via email and SMS/text message to the Client's designated number(s).
• Syncing call and appointment data into a Client's connected CRM or calendar.
• Maintaining, securing, and improving the reliability of our voice agent and messaging systems.
• Responding to support requests and account communication with Clients.

4. SMS / text message communications

If you (as a Client) opt in to receive text message notifications, Forge AMK will send you an SMS after each call handled by your AI voice agent, containing a short summary of the caller and their request. Message frequency varies and is tied directly to your call volume — there is no fixed schedule. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of SMS notifications at any time by replying STOP to any message you receive from us, or by contacting us directly at contact@forgeamk.com. Reply HELP for assistance at any time.

Mobile opt-in information and phone numbers collected for the purpose of SMS notifications are never sold, rented, or shared with third parties or affiliates for marketing purposes. This information is used solely to deliver the call-notification service you signed up for.

5. How we share information

We do not sell Client or Caller data. We only share information with the small set of service providers required to actually run the product, and only for that purpose — for example:

• Telephony and messaging providers who carry the call and text traffic (e.g. our SIP/SMS carrier).
• The AI voice and language processing providers that power the receptionist's conversation and summarization.
• A Client's own CRM or calendar tool, when a Client connects one to receive synced data.

We do not share information with any party for that party's own marketing purposes, and we do not permit onward sharing between affiliates or "friendly businesses" outside of the service itself.

6. Data retention

We retain call transcripts, summaries, and contact details for as long as an account remains active, plus a reasonable period afterward for support and record-keeping purposes. You can request deletion of your data at any time by contacting us.

7. Data security

We use industry-standard safeguards — including encrypted transport for call and messaging traffic — to protect information from unauthorized access. No system is 100% secure, but we take reasonable, ongoing steps to protect the data we hold.

8. Your rights

You can request access to, correction of, or deletion of your information, or opt out of SMS/email notifications, at any time. To make a request, contact us using the details below.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

10. Contact us

Questions about this policy or your data? Reach us at contact@forgeamk.com or +1 (214) 429-3076.